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File a complaint

Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of two months from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).

Processing a complaint

1. Your Client Manager
First of all, you can contact a Client Manager at 800 10 20 30 or +420 251 001 113 from abroad.

2. The Client Relationship department
If the answer you receive is not satisfactory, contact the Client Relationship department.
Western Union International Bank GmbH, organizační složka 
Václavské náměstí 62
110 00 Praha 1
Czech Republic

3. Mediation
In case of a dispute arising in connection with payment services (spor z platebního styku) regarding Services provided to You by Us You may submit the dispute to the financial arbitration office (finanční arbitr). Your right to approach ordinary courts is not affected. 

• You can contact the Financial Arbiter using the details below:
Kancelář finančního arbitra
Legerova 1581/69
110 00 Praha 1
telephone:+ 420 257 042 070
ID datové schránky: qr9ab9x